Privacy & Cookies

Privacy Policy

1. Introduction

Welcome to Galet London. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.galetlondon.com (the "Site") or purchase our products. It applies to customers in the UK, EU, and the rest of the world. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following personal data about you:

2.1 Information You Provide Directly

• Personal Information: When you make a purchase or create an account, we may collect your name, address, email, phone number, payment information, and any other details you provide.
• Communications: Any communications between you and us, including emails, chat, and phone conversations.

2.2 Information We Collect Automatically

• Cookies and Tracking: We use cookies and similar technologies to track your activity on the Site. This includes information such as your IP address, browser type, and pages visited. See our Cookie Policy for more details.
• Order Information: We collect information related to your purchases, including product details, shipping address, and transaction history.

2.3 Third-Party Data

• Payment Providers: We may receive information from third-party payment providers (such as PayPal, Stripe) regarding your transactions.
• Shipping Providers: We may collect data from our logistics partners to facilitate the delivery of your order.

3. How We Use Your Information

We use your data for the following purposes:

3.1 Fulfilling Orders and Providing Services

• To process and fulfill your orders.
• To handle customer service inquiries, returns, and exchanges.
• To deliver products to your address.

3.2 Communication and Marketing

• To send you updates about your orders or provide important information about your account.
• To send promotional emails and newsletters (you may opt out at any time).

3.3 Site Improvement and Analytics

• To monitor website performance, improve functionality, and enhance your shopping experience.
• To analyze trends and understand customer preferences.

3.4 Legal Compliance

• To comply with applicable laws, such as tax regulations, and to meet our contractual obligations.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party service providers (such as payment processors, shipping companies, marketing platforms) who help us run the business.
• Legal Authorities: If required to comply with legal obligations, protect our rights, or respond to claims.
• Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to a third party.

5. International Data Transfers

Your information may be processed in countries outside of the UK or the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally, including the use of Standard Contractual Clauses (SCCs) or reliance on adequacy decisions where applicable.

6. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

As a user, you have the following rights regarding your personal data:

7.1 Access and Rectification

• You have the right to access the personal data we hold about you and to request corrections if it is inaccurate or incomplete.

7.2 Erasure

• You can request the deletion of your personal data where there is no lawful reason for us to continue processing it.

7.3 Restriction of Processing

• You can request that we restrict processing of your personal data under certain circumstances.

7.4 Data Portability

• You can request a copy of your personal data in a structured, machine-readable format and have the right to transfer it to another service provider.

7.5 Right to Object

• You can object to the processing of your data for direct marketing purposes or based on legitimate interests.

7.6 Withdraw Consent

• If processing is based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at ecommerce@galetlondon.com. We will respond within one month.

8. Retention of Your Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

9. Cookies and Tracking Technologies

We use cookies to improve your experience on our Site, analyse website traffic, and customize content. By using our Site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly for any updates.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Galet London
Email: cs@galetlondon.com
Address: 124 City Road, London, United Kingdom, EC1V 2NX

---

This privacy policy ensures that Galet London complies with the relevant regulations (UK GDPR, EU GDPR, and international guidelines). Be sure to update the contact information and make any necessary adjustments specific to your company’s processes.